IVE – Dental

WHAT OUR IVE CAN DO FOR YOU

Tasks of a Virtual Dental Receptionist

Insurance

Access portals and call insurance companies to submit and update claims, follow up on aging reports, check EOBs, get insurance breakdowns, and check insurance payments.

Appointments / Scheduling

Scheduling and rescheduling appointments for patients, as well as checking unscheduled appointments.

Posting Payments/ Billing

Process billings, post online and electronic payments, and send final billing statements.

Patient Intake

Greeting patients and collecting necessary information from them, such as payments, insurance, consent forms, and other vital information.

Answering and making calls

Making calls to follow up on patient appointments and recalls, as well as returning patients' queries through calls and emails.

Periodontal Charting

Scribing, taking notes, and entering measurements gathered during probing.

Admin Task

Helps manage various paperwork and handle clerical duties. Helps manage various paperwork

EMR to Practice Management Software

Encode and enter procedures, patient bills, and patient documents into your EMR.

WHY HIRE A VIRTUAL DENTAL RECEPTIONIST

Enhance Your Dental Office

IVE uses a physical telepresence robot to virtually integrate a remote assistant into your dental team. In practice, a dedicated off-site dental assistant appears on the robot’s screen and can move around the front office to interact with patients and staff. This gives the effectiveness of in person receptionist via cutting-edge telepresence technology for half the cost of an onsite hire.

Imagine a friendly, knowledgeable receptionist who never has to leave your front desk - that’s what IVE brings to your office. Your patients get personal greetings and quick service, and you get to showcase your practice’s innovation from your lobby onward.

1M +

Hours Deployed

100 +

Dental Clinics

100k +

Patients Served

NO Employee Benefits
NO Payroll Taxes
NO Holiday Pay
Always Available
Huge Talent Pool
Innovative WOW Factor
Low Cost Monthly Rate

START YOUR FREE TRIAL NOW

TESTIMONIALS

What Dentists have to say about IVE

I was skeptical at first, but IVE integrated better than I expected. Our assistant knew how to work Dentrix, confirmed insurance without issues, and even handled tough patient questions better than some in-house staff. Total game changer.

- Dr. Martinez

We had constant front desk turnover. IVE solved that overnight. No more scrambling to cover shifts. The assistant is professional, consistent, and always on time—plus, the robot never takes a lunch break.

- Dr. Kim

Our patients LOVE the robot. They’re greeted with a friendly face and it instantly sets us apart. We’re getting compliments daily. It’s not just high-tech—it’s genuinely helpful and human.

- Dr. Patel

IVE saved us over $3,000 in front desk payroll in just the first month. It does everything our old receptionist did—scheduling, phones, insurance—without sick days or HR headaches. The setup was fast, and the assistant blended in seamlessly with our team.

- Dr. Li

Working with an integrated virtual employee has been a lifesaver. The company is very professional and the employees are all dedicated and great team members. My experience with the program has helped with the front office reception, administrative work, and checking off many to-do lists. Each employee has been very pleasant and professional to work with. They have become a remote extension of our team and the work they do is very much appreciated. I highly recommend using an integrated virtual employee!

- Dr. Aaron K.

MORE INFO

Frequently Asked Questions

How can the IVE access my computer and software?

Your IVE can gain access to your office computer and Dental Software using a remote access software.

How can we interact with the IVE?

Your robot comes with a built-in tablet where you can see your IVE. It has a microphone and speaker so that your IVE can converse with you, your staff, and your patients. Your agent will also have an email and local mobile number that you can call or text.

Will I be working with a different IVE each time ?

Once you have chosen your IVE, you’ll work solely with that agent and they’ll work solely with your clinic.

Can I change my dental assistant?

Yes! We understand that compatibility can sometimes be an issue, so we always give our doctors the option to meet with other IVEs in case their current one is not to their liking.

Can it move around the office?

Yes. The robot has wheels and is remotely controlled by the IVE.

How about the safety of health information and data privacy?

All of our dental assistants have HIPAA training certificates and are subject to the Data Privacy Act of 2012 in the Philippines. This act protects people who are impacted in the United States while also holding Filipino citizens responsible for their actions.

How do I set up the robot in my office?

Working with us means you won't have to worry about setting up and configuring the robot in your office. Our tech support team will personally visit you to set up the robot.

How does the IVE answer and make phone calls on behalf of our clinic?

Our tech support team will work with you and your service provider to integrate our agent into your call tree.

How long does the battery last?

On a full charge, it can last up to 5 hours.

How do I charge it ?

Being fully autonomous, you won’t have to worry about checking for low battery or lugging the heavy device to the charger. Our agents are able to monitor their battery level and will lead the robot to its charger once it has a low battery. It will take 2 hours to fully charge from zero.

THE PROCESS

Ready to get started with your IVE?

1. Sign Up and Select Your Plan

To sign up, select a plan for your IVE and robot, and fill out a form with deployment details, requirements, and your preferred date and time.

2. Confirming the deployment Schedule

Our account specialist will contact you to confirm your onboarding date and time.

3. Stay Connected

Lastly, our account specialist will get in touch with you to ensure a smooth working relationship with your hire virtual dental receptionist.

Schedule your free trial today