Vani

IVE - Dental Assistant

Introduction

Resourceful customer service professional with 5+ years of experience delivering multichannel support through voice, chat, email, SMS, and ticketing systems. Skilled in technical troubleshooting, issue resolution, and escalation management, with a strong focus on efficiency, empathy, and clear communication. Holds a Bachelor’s degree in Information Technology and is known for adaptability and a customer-first approach.

Work Experience

TTEC-Bacolod (October 2024 –July 2025)

Technical Support (Voice)

TTEC - Bacolod (May 2022 – October 2024)

Back Office Associate

Concentrix CVG Inc. (September 2021 – December 2021)

Customer Service Representative (Seasonal Account)

PanAsiatic Solutions Inc. (April 2016 – January 2020)

Customer Service Representative

Work Related Skills

Setting up patient appointments.

Remind patients of their appointment.

Greet and accommodate patients.

Answer calls and patient inquiries.

Encode and maintain patient information.

Billing insurance claims.

Calling and checking the patient's EOB from the insurance provider and insurance breakdown.

Knowledgeable in ADA and CDT codes.

Experienced in periodontal charting.

Has a working knowledge in a variety of softwares such as Dentrix, Eaglesoft, Denttio, Softdent, Open Dental, Curve Dental, and others.

Interest

I enjoy turning challenges into opportunities to improve people’s experiences. I balance my passion for service with personal interest in volleyball, reading, and traveling, which reflect my teamwork, curiosity, and love for growth.

Motto

Purpose fuels the work, passion shapes the outcome.